Answer every ticket in seconds, not hours.

Yes. Zendesk, Intercom, Trengo, Gorgias and plain email all plug in, and the agent works inside them rather than asking your team to learn a new tool. It reads incoming tickets, drafts or sends replies, and leaves a clear trail in the same inbox your agents already use. Tickets it escalates land back in the normal queue with context attached.

We put hard guardrails in place: it answers only from your approved knowledge and order data, never exposes raw system data, and escalates to a human the moment it is uncertain rather than guessing. It also always replies in the customer language. In practice this means it is conservative by design, so a missed answer becomes a handoff, not a wrong answer sent to your customer.

That is your call, set per topic. Most clients start with the agent drafting replies for an agent to approve, then switch the categories they trust, like order status or returns, to fully automatic. You can tighten or loosen this at any time as confidence grows, and keep sensitive topics in draft mode permanently.

A chatbot deflects people to an FAQ or a search box and leaves the actual work to your team. This agent resolves the ticket end-to-end: it reads the real question, looks up the order or account in your systems, takes the action, and replies. The customer gets a resolution, not a link, and only the genuinely complex cases reach a human.

It is grounded in your own help docs, return policy, product data and past ticket history, so it answers the way your team would, not with generic advice. During setup we feed it your real content and tune its tone to your brand. As your policies change, we update the source material and the answers follow.

Yes. It runs on trusted EU or US infrastructure with access controls and full logging, and it only touches the customer data needed to resolve a given ticket. We do not train public models on your conversations. We document the data flows so your DPO or legal team can sign off before go-live.

A first version handling your highest-volume ticket types is usually live within 2–4 weeks, and we expand coverage from there. In production it typically resolves around 80% of routine tickets automatically, with reply times in seconds instead of hours. The exact share depends on your mix, which we estimate from a sample of your real tickets on the first call.